Protecting Your Reputation

Has anyone ever created a negative Website or written an unflattering post about you or your company? Those flaming Websites and blog posts can be damaging and have long-lasting effects. Is there anything you can do about it?

Well, a new industry has popped up called Reputation Management with the promise of burying those negative pages and replacing them with positive pages.

This week's BusinessWeek magazine has an article about the practice. Here's how it works. After tracking negative pages, the reputation management company will promote pages with positive data and then do search engine optimization. The result? The positive pages rise in rank and the negative pages are pushed off the first page of search results - the ultimate goal. And some reputation management companies hire bloggers to blog about their clients, which creates more positive pages.

It seems there are ways to remove negative comments lurking in cyberspace, but what caused people to make negative comments in the first place? If they’re disgruntled customers, it may be time to face your critics head-on and win their trust back.

Getting Your Press Releases Juiced - Google Style

I recently attended a Business Wire event in San Francisco on SEO (Search Engine Optimization) for press releases and SVP Laura Sturaitis gave some good tips on optimizing press releases.

Many of us understand the importance of optimizing websites to get better ranking on search engines — also called the Google Juice — but now it’s just as important to use the right keywords and tags to get a good ranking for your press releases.

Not only are the right keywords or keyword phrases important, but formatting is also crucial. Consider jazzing up your text by using bold, italics, symbols, bullet points and sub heads. Also include social networking tags such as a company’s Digg or Del.icio.us page in addition to relevant Technorati tags.

When using links, choose relevant links that will drive traffic to the page you’re promoting rather than your main home page.

Also create permalinks for your press releases so a viewer will never get the dreaded 404 error message.

A Picture’s worth a Thousand Words

So, it’s been said. Linking to photos and graphics can also increase your ranking. In addition to adding a photo or graphic directly to your press release that's sent over the wire, you can also link to a stored photo or video on one of the popular storage sites — Flickr, YouTube or Google Video.

Web 2.0 has certainly changed the way we look at news. Gone are the days of writing press releases only for editors and reporters. Now we have to write for machines too!

Foremski's Facebook Experiment Comes to an End

Tom Foremski of Silicon Valley Watcher received so many emails (more than 37k at the time) and most of them from PR pros that he tried an experiment - he asked PR pros to only pitch him via Facebook.

After two months, Tom received even more emails so he's decided to go back to accepting pitches via email. Unfortunately his experiment didn't work. He will now give priority to pitches from those he's connected to via Facebook or LinkedIn.

AAHSOME Blog Update

Wow -- I can't believe it's been close to three years since I've blogged here. Here's an update since 2005.

My father's health began failing rather quickly beginning in August 2005 and by October, he passed at the age of 93. Although I miss him terribly, my father lived a long meaningful life and I have comfort in knowing he is no longer suffering.

I took some much needed time off and the last two and a half years has been busy with lots of work. There has been a lot going on in the PR world so I'm anxious to get you caught up on the action.

Hopefully I can get back to writing on a regular basis.

Stay tuned...

What a Turkey of a Story

Many of us recall hearing about the passing of Gerry Thomas, a Swanson executive who claimed he created the TV dinner. Thomas said he came up with the idea because Swanson didn't know what to do with an over-abundance of frozen turkey's that were stored in railcars.

Well, the story is now changing. Jim Romenesko of Poynter Online received a letter from Roy Rivenburg (Los Angeles Times) who totally discredits Thomas' version.

Now that most media acknowledge inaccuracies in Thomas' story, do you think they will offer a retraction? I doubt it.

Is PR Out to Lunch?

What do you do when your corporate office is facing a crisis and the media calls?

a. Go on vacation
b. Ignore it and hope it goes away
c. Answer, "no comment"
d. All of the above
e. Take a deep breath and face the music

According to Brent Arends of the Boston Herald, most public relations executives in the Boston area are not available when he calls. He recently wrote an article about the lack of response from media inquiries.

Brent makes some good points about companies that will repeatedly call a journalist when they have an annoucement, but when the same journalist receives a tip, or negative news breaks on the company, the PR person is nowhere to be found.

Let's face it, no one wants to talk about bad news, but we can't hide and be defensive. The best thing to do is to face the music and be offensive.

I advise my clients to always take the high road whenever a controversy ensues. The media will have more respect for you and your company if you handle it properly. I will delve into this subject in an upcoming newsletter article, but for now, here are a few tips to consider when facing a crisis.

1. Research the situation. Gather as much information on the subject as possible. Determine your company's position and have the company spokesperson speak to the media.

2. Never say, "no comment." It is better to admit not knowing the answer to a question than hiding behind a "no comment" statement. The journalist will think you're hiding something.

3. Never lie. Be honest and factual.

4. Keep the media updated. Be proactive and let the journalist know when you will update him with new information.

5. Offer a solution or reassurance to the problem. Let the media know what you are doing to solve the problem.

Going through a crisis is never fun, but you can make it less painful if you take control of the situation and are proactive or offensive instead of being reactive and defensive.

Press Releases That Make You Laugh!

I came across this article by Kathy Klotz-Guest and thought I would share it with you. Kathy talks about using humor in press releases.

Some of her tips are pretty basic, but I like the idea of incorporating humor into press releases. It's becoming harder and harder to get the media's attention so using a little humor couldn't hurt.

Just make sure it's done tastefully and tactfully, e.g. no off-color jokes, please.